Privacy policy
Last updated: 12 October 2026
Who we are
Practice Support Services is a trading name of Ella Thompson, sole trader, of Bridgnorth, Shropshire. I am the data controller for the personal information described in this policy.
Email: email address (please enable JavaScript to see it, or phone 07764 830770)
Phone: 07764 830770
What information we collect
- Your name, email address, phone number, practice name and job title, when you contact us or ask about our services.
- Details of the work we do together, and invoicing and payment information, if you become a client.
- Technical information (such as your IP address and browser type) that is sent to Google when this website loads its fonts. See "This website" below.
This website does not have a contact form and does not collect patient information. Please do not send patient information to us by email or phone.
How we use your information, and why
- To reply to your enquiries. Our legitimate interest in responding to people who contact us.
- To provide our services and manage our relationship with you. This is needed to carry out a contract with you, or to take steps at your request before a contract.
- To keep accounting and tax records. A legal obligation.
We do not sell your information and we do not use it for automated decision-making.
Who we share it with
We only share personal information where needed, for example with our email and website hosting provider (Freeola), our accountant, and any other service provider that helps us run the business. They may only use it for the purpose we give it to them. We may also share it if the law requires us to.
How long we keep it
- Enquiries that do not lead to work: up to 12 months.
- Client and invoicing records: usually up to six years, to meet tax and accounting requirements.
This website
This website does not use cookies or analytics tools. It loads its fonts from Google Fonts. When a page loads, your browser contacts Google's servers, which receive your IP address and basic browser details. Google may process this information outside the UK. You can read more in Google's privacy policy.
Your rights
You have the right to ask us for a copy of your personal information, to correct it, to have it deleted, to restrict or object to how we use it, and to ask for it in a portable format. To use any of these rights, contact us using the details above.
If you are unhappy with how we have handled your information, you can complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113. We would appreciate the chance to put things right first.
Changes to this policy
We may update this policy from time to time. The date at the top shows when it was last changed.